NOKTA Detectors are known to be the stars of the metal detectors industry since the year they were established they are serving their customers with the best metal detectors. They follow the unique but advanced principles of innovation, optimal performance, and product quality and user satisfaction.
Because of its advanced technology, it has become the popular yet favourite brand worldwide by professional as well as hobbyist hunters.
NOKTA has always been the game changer of the metal detectors industry and carrying its qualities it made a huge investment in 2011 by developing new advanced technologies in the world of metal detectors that was followed by the acquisition of MACRO Detectors in the year 2014.
And with the acquisition with MACRO detectors, NOKTA is exporting NOKTA MACRO metal detectors throughout the world its vast exporting network is in more than 150 countries and 6 continents.
NOKTA MACRO DETECTORS are certified by the Ministry of Science, Industry and technology of turkey in 2017 as an official R&D centre.
Besides NOKTA MACRO many advancements and products quality the biggest source of motivation by the company is its customer’s satisfaction.
One of the services provided to customers is the products warranty for which NOKTA MACRO is very known for.
WARRANTY POLICY BY NOKTA MACRO
NOKTA MACRO Detectors company gives their users the warranty that the NOKTA MACRO products will be free from any material defects for the specified period of 2 years for the following products
All electronic system boxes
While for the products like
NOKTA MACRO branded lithium batteries and all accessories have the warranty period of 6 months.
While the third party accessories and AA/AAA batteries are not covered under this policy.
Another point of NOKTA MACRO warranty policy is that it is limited to those defects which occur during the normal usage of products according to the printed instructions of NOKTA MACRO and the warranty policy does not cover any other problem that may arise as a result of
Misuse of the products, negligence and any accident.
Software or programs which are not supported by NOKTA MACRO detectors.
Or any unauthorized maintenance of operation or alteration by the buyer or the third party.
The warranty policy by NOKTA MACRO will be void if any of these occur.
The serial number of the product is removed or altered.
The device or its parts are exposed to extreme hot or cold conditions or are soaked in water unless specified as waterproof.
Moreover the customers should return the defective product to NOKTA MACRO or to any of its authorized dealer with freight prepaid.
When the NOKTA MACRO detectors receive the defective product and if it falls under the warranty policy it will either repair or replace the product.
REPLACEMENT POLICY BY NOKTA MACRO
What if you want to replace any NOKTA MACRO PRODUCT?
Here is the answer
In case the user want to return any of the NOKTA MACRO product purchased he or she have to obtain a Return Material Authorization (RMA).
And this implies to all of the products returns including the warranty/repair, replacements or non-warranty repairs.
How will you obtain RMA?
The customer service will provide you with an RMA form which the user have to fill completely and correctly.
Customer service department will evaluate the issue or the problem and will issue an RMA number then the team will send the RMA form back to you.
After the user receive the RMA he or she will have to repack the product appropriately including the RMA in the package and will write the RMA number outside the products package.
In addition to that one also have to include the original warranty certificate dated and stamped by the dealer or distributor within the package.
If the returns are unauthorized or freight returns the company will not accept it and will send back to the buyer at the buyer’s expense.
Things to be considered while packaging your shipment
Packaging and shipping the products correctly is user’s responsibility as this will protect the value of the products returned.
Following packaging requirements must be fulfilled otherwise the company have the right to deny any warranty coverage for repairs.
All the electronic components or the products must be tapped correctly or must be contained in their original protecting packaging and in the absence of that in its appropriate substitute.
All the parts of the products must be packed properly to prevent any kind of mechanical damage.
The external packaging of the product must be sufficient to protect the products from any hazards of shipping.
NOKTA MACRO TERM OF USE
NOKTA MACRO metal detectors provide a safe and convenient environment on their website so that the users can safely navigate there.
How do they gather users other information
NOKTA MACRO metal detectors company automatically review and save the areas which were navigated and even they collect the information about how many times a person have clicked on which section and in which section user is showing the more interest. This type of data is only gathered for the purpose of knowing rates of different fields which have been navigated or clicked.
NOKTA MACRO confidential policy
The information which NOKTA MACRO metal detectors users share with them during subscriptions is not communicated to anyone else by the company. These are usually basic information like name, gender, and email address. NOKTA MACRO keep their users personal information completely confidential which is a good security feature for users.
Disclosure of information
The personal information of the user is only disclosed if
The user give permission to share his or her information.
In promotional activities or advertising campaigns but only with the consent of user.
Or during any kind of legal proceedings, if required by law.
NOKTA MACRO metal detectors are being providing their users with the best experience of the world of metal detecting with their wide range of metal detecting devices.
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